If you have any questions please check out out Frequently Asked Questions page or contact us with the Ask a Question.
We at APEX Australia recognise the importance of protecting your personal information.
and summarises how it collects, uses and discloses personal information about you.
We are bound to comply with the Australian Privacy Principles in Australia’s Privacy
Act 1988 (Privacy Act) and other laws which protect your privacy. The Australian
Privacy Principles regulate the handling of personal information about individuals.
We sometimes handle personal information relying on exemptions under these laws
apply in those circumstances.
This policy applies to personal information we hold about you in Australia only.
Because APEX operates a vehicle rental system in other countries, your personal
information will also be held in and accessible by APEX Australia staff located
in other countries. For more information about the privacy policies of other APEX
companies, please contact us or see www.apexrentals.com.
This policy does not apply to our handling of personal information about staff and
job applicants. Please contact us if you would like further detail about how we
handle that information.
In this policy we also explain how you can contact us if you have a query about
any personal information that APEX Australia may be holding about you.
'Apex Car Rentals' is the trading name of Apex Car Rentals Pty Limited ABN 65 159
894 970 (APEX) which is a subsidiary of Avis Rent A Car System, LLC., located in
the United States. These companies are part of the Avis Group. Through these companies,
and their subsidiaries and licensees, the Avis Group manages thousands of Avis car
rental locations around the globe.
For this Policy, APEX Australia, we, us or our means APEX and its Avis licensees;
Avis Group means all Avis and Apex companies and licensees worldwide.
When you rent a vehicle from APEX Australia, we need to collect certain information
from you. The service you use will determine what information we collect from you.
That information may include your:
In certain circumstances, we may collect sensitive information about you. For example,
we may collect information about your membership of a professional association in
order to provide you with the correct discount for our services. Sensitive information
under the Privacy Act includes information about an individual’s membership of a
professional or trade association. We will only collect sensitive information about
you with your consent or otherwise in accordance with the law.
We will also record information about where you collected the car and the date,
time and location of its return.
How we collect the information will depend on how you use our services. We may collect
information directly from you by telephone, fax, e-mail, over the counter, your
completion of an application or enrolment form, or through our Internet based service.
We may also collect information about you indirectly though your representatives,
a travel agent, a corporate program or through one of our partner programs. We may
also use electronic tools to monitor the location, usage and servicing of your vehicle,
including your speed, time, fuel consumption, distances travelled and current and
previous locations visited.
You can choose not to provide some of your personal details but this may prevent
us from providing our services to you or limit our ability to provide you with the
level of service that you would normally expect from us.
We may send cookies (pieces of programming) to your computer when you visit our
website at www.apexrentals.com.au. Cookies can be stored on your hard drive or other
storage device (persistent cookies) or in memory (session cookies). Cookies enable
us to enhance the web offerings to you and to optimise your online experience. We
will not collect any of your personal information with our cookies or match them
to your identity unless required by law.
Persistent cookies identify pages accessed and provide personalised features, for
example, choosing which page you would like to make your start page. They are used
to help us develop the design and layout of the web site, improve applications and
measure their effectiveness.
Session cookies are used for security purposes as part of our customer identification
process. These cookies allow you to be recognised once you have logged in and provide
you with confidential access to your rental records.
We may also allow third parties (such as Google Analytics) to collect statistical
data from our site using their persistent cookies. However these cookies do not
capture information that can personally identify you. They are simply used to measure
the effectiveness of our site.
We strive to ensure a stress-free rental experience and we are dedicated to building
a rewarding and lasting relationship with every customer. In order to provide the
level of service we believe you expect from us, we may use and disclose your personal
We may disclose your personal information to third parties including:
If you default in the payment of any rental fees or charges to us, we may give information
about you to a credit reporting body to list your default in the credit reporting
body’s records. That information may then be shared by the credit reporting body
with other credit providers for credit assessment and other purposes.
We may collect and hold any types of credit information about individuals that are
permitted under the Privacy Act 1988 (Cth) including: limited identity particulars
(including employer and last three addresses); the fact that you owe us money and
the amount and circumstances; permitted payment default information, including information
about related payment arrangements and subsequent repayment; information about serious
credit infringements (e.g. fraud); information about adverse court judgments and
insolvency; and publicly available information about your credit worthiness.
The CRBs we use may include:
You have the right to request CRBs not to:
When you provide us with your personal information, we will enter your details into
the centralised APEX databases which are located and maintained by the APEX and
Depending on how you use our services, your personal information may be accessed
by APEX personnel. Some of the countries that we operate in have privacy or data
protection laws with general application to the private sector; other countries,
including the United States, do not.
We take reasonable steps to protect personal information from misuse and loss and
from unauthorised access, modification or disclosure. This protection applies in
relation to information stored in both electronic and hard copy form.
You should note that no data transmission over the Internet can be guaranteed to
be 100% secure. Accordingly, if you use our website at www.apexrentals.com.au to
submit any personal information to us, we cannot ensure or warrant the security
of any information sent to us in this way. This is also true for information sent
to us via email. APEX has no way of protecting that information until it reaches
us. Once we receive your personal information by email, we are required to protect
its security in accordance with privacy laws.
Yes, you may access any personal information that we hold about you, subject to
certain exceptions. We will normally provide access without charge unless you request
access to a large volume of information or we have to access our archived records
to obtain the information. In these circumstances, we may impose a fee to recover
our reasonable costs. Details of how to contact us are set out below.
If you believe that any of the information that we hold about you is not current
or incomplete, please let us know. We take reasonable steps to ensure that we hold
current information about you but it is very helpful if you can pass on to us any
changes to your personal details or preferences. Details of how to contact us are
set out below.
If you have any questions about how we handle your personal information or if you
believe that we have handled your personal information inappropriately, you can
contact us in any of the following ways:
By mail: The Privacy Officer
APEX Car Rentals PTY Ltd
15 Bourke Road
Mascot NSW 2020
By telephone: The Privacy Officer
APEX Car Rentals PTY Ltd
By e-mail: firstname.lastname@example.org
If you are not satisfied with the way in which we handle your enquiry, you can call
the Office of the Australian Information Commissioner on 1300 363 992.
policy at any time. To obtain an up to date copy of the policy, please contact APEX
(see “Who can I contact for further information?’, above).
Updated on 11 March 2014.
Apex Car Rentals Pty Ltd ABN 65 159 894 970 – Avis Licensee
Information on this web site is provided 'as is' without warranty of any
kind, either express or implied.
While every effort has been made to provide the most accurate information we advise
that information on this web site may contain technical inaccuracies or typographical
errors. Apex may at any time and without notice make improvements and/or changes
in the products and/or the programs described in this information.
Apex makes no representations whatsoever about any other web site which you may
access through this one. When you access a non-Apex web site, please understand
that it is independent from Apex car rentals, and that we have no control over the
content on that web site. In addition, a link to a non-Apex web site does not mean
that we endorse or accept any responsibility for the content, or the use, of such
In no event will Apex be liable to any party for any direct, indirect, special or
other consequential damages for any use of this website, or on any other hyperlinked
website, including, without limitation, any lost profits, business interruption,
loss of programs or other data on your information handling system or otherwise,
even if we are expressly advised of the possibility of such damages.